Refund policy

At STORM STUDIO, all press-on nail sets are handmade to order. Please make sure to carefully review your selected design, shape, length, and sizing before placing your order.

RETURNS

The press-on set must be unused and unapplied.

The set must be returned in its original condition and packaging.

The customer must contact us within 7 days of delivery to request a return.

Return shipping costs are the responsibility of the customer, unless the order was received damaged or an incorrect item was sent.

Once the returned item is received and inspected, an eligible refund will be issued to the original payment method.

SHAPE AND LENGTH SELECTION

Choosing a shape and/or length from the options available on our website does not make an order a custom or personalized order. However, please carefully review your selected shape, length and nail sizing before placing your order.

SIZING

Customers are responsible for selecting the correct nail size. We strongly recommend following our sizing instructions before placing an order.

If the customer selects the wrong size, the order is not considered defective and is subject to our standard return policy. 

DAMAGED OR INCORRECT ORDERS

If your order arrives damaged or you receive an incorrect set, please contact us within 48 hours of delivery, and provide clear photos of the package and the nails.

If the issue is confirmed to be an error on our part or damage that occurred during shipping, we will work with you to provide an appropriate replacement or refund.

LOST OR STOLEN PACKAGES

Once an order has been shipped, customers are responsible for providing a complete and accurate shipping address. 

If a package is lost in transit, please contact us so we can review the tracking information and determine the appropriate next steps.

If tracking shows that a package was delivered but cannot be located, customers should first contact the carrier and check with household members, neighbors and the delivery location.

Storm Studio is not responsible for packages that are marked as delivered by the carrier but are subsequently reported as missing or stolen.

ORDER CANCELLATIONS

Orders may be canceled within 24 hours of purchase, provided that the order has not already entered production. Once production has begun, the order cannot be canceled.

REFUNDS

Approved refunds will be issued to the original payment method. Please allow additional processing time for the refund to appear in your account.